About This FAQ
Honest Answers to All Your Questions About 123 av
This 123 av FAQ page is updated regularly based on real queries received by our support team from members across Malaysia. We understand that both new and experienced players often have questions about how the 123 av platform works, and we believe transparency is the foundation of trust.
Here you'll find detailed answers covering topics such as new account registration, deposit and withdrawal methods supported by 123 av, how to claim and use promotional bonuses, Sports Betting rules for leagues like the Malaysia Super League and EPL, guides to casino games such as baccarat and slots, and information on the security and protection of your personal data.
If your question isn't answered here, don't hesitate to reach out to the 123 av support team, available 24 hours a day, 7 days a week via live chat or email. We're always here to make sure your betting experience at 123 av runs smoothly and enjoyably.
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Registration & Account Management
12 Questions
Registering for a 123 av account is free and takes less than 3 minutes. Follow these steps:
- Click the "Register" in the top right corner of the page.
- Enter an active Malaysian phone number, your preferred username, and a password.
- Enter the 6-digit OTP sent to your phone number via SMS.
- Complete your basic profile details, including your full name and date of birth.
- Your account remains active and ready for deposits and gameplay.
Important: You must be 21 years of age or older to register and play on 123 av. Each Malaysian phone number may only be used for one account.
The minimum age requirement to register and play on the 123 av platform is 21 years old. This is an absolute requirement with no exceptions. During the identity verification process, you may be asked to provide identification documents such as a MyKad or Malaysian passport to confirm your age. Any account found to belong to an underage individual will be terminated immediately and the account balance will be frozen.
No. 123 av's policy is one account per user only. You are not permitted to register more than one account using the same phone number, name, IP address, or device. Violating this policy may result in all associated accounts being closed and any remaining balances forfeited. If you are experiencing issues with an existing account, please contact 123 av support for assistance.
Resetting your 123 av password is quick and straightforward:
- Click the link "Forgot password?" on the login page.
- Enter your registered Malaysian phone number or email address.
- You will receive an OTP or password reset link within 2 minutes.
- Set a new strong password and log in again.
If you no longer have access to your registered phone number or email, contact 123 av support via live chat and provide identity verification details for further assistance.
Log in to your 123 av account and go to the "Account Settings" or "My Profile". There you can update your phone number, email address, username, and password. However, your verified full name and date of birth cannot be changed on your own — you will need to contact 123 av support with valid supporting documents for any changes to that information.
KYC (Know Your Customer) is an identity verification process required by 123 av before you can make your first withdrawal or when certain withdrawal thresholds are reached. You will need to submit:
- A clear photo of your MyKad or Malaysian passport (front and back).
- A selfie holding your identity document.
- Proof of address (if required) — a recent bank statement or utility bill.
The 123 av KYC verification process is typically completed within
1–3 business days. Once verified, your daily withdrawal limit will be increased automatically.
Yes, you can request to close your 123 av account at any time. Contact the 123 av support team via live chat or email and state your intention. Before the account is closed, make sure all remaining balances have been withdrawn, as funds left in a closed account may not be recoverable. The closure process takes 3–5 business days after your request is received and verified.
A 123 av account may be blocked or temporarily suspended for several reasons:
- Too many failed login attempts (more than 5 consecutive times).
- Suspected fraudulent or suspicious activity.
- KYC verification has not been completed.
- Violation of 123 av's platform terms and conditions.
- Self-requested due to responsible gaming concerns.
Contact 123 av support via live chat to find out the exact reason and how to reactivate your account.
Deposit & Withdrawal
10 Questions
123 av accepts a variety of popular deposit methods in Malaysia:
- e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
- Instant Bank Transfer: DuitNow (real-time)
- FPX Internet Banking: Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, Public Bank PBe and more
All of the above methods process deposits within
a few seconds to 5 minutes. No additional fees are charged by 123 av for deposits.
123 av deposit limits vary depending on your chosen payment method:
- Minimum deposit: RM10 for all payment methods.
- Maximum daily deposit (e-Wallet): RM10,000 per day.
- Maximum daily deposit (FPX/DuitNow): RM30,000 per day.
This limit can be increased for accounts that have completed full KYC verification. Contact 123 av support if you require a higher deposit limit for specific needs.
123 av withdrawal processing times are as follows:
- DuitNow: 15 minutes to 1 hour (business days)
- FPX / Bank Transfer: 1–3 hours (business days)
- Touch 'n Go eWallet / GrabPay: 1–24 hours
- First withdrawal: May require an additional 1–2 business days for further verification.
Note: Withdrawal requests made after 10 PM or on public holidays will be processed on the next business day.
123 av does not charge any fees for deposits and withdrawals on our platform. However, your payment service provider (bank or e-wallet) may apply their own transaction fees subject to their terms. Please check with your bank or e-wallet provider before making a transaction.
If your deposit has not been credited to your 123 av account within 15 minutes, follow these steps:
- Check whether the transaction was successful via your banking app or e-wallet.
- Take a screenshot of the complete receipt or proof of payment.
- Contact 123 av support via live chat and include your transaction proof, amount, payment method, and transaction time.
- Our team will review and resolve the issue within 30 minutes.
No. 123 av's policy states that all withdrawals must be made to a bank account or e-wallet in your own name — matching the name registered on your 123 av account. This is a security measure to prevent fraud and money laundering. Withdrawal requests to third-party accounts will be automatically rejected.
The standard withdrawal limits at 123 av are:
- Minimum withdrawal: RM30 per transaction.
- Maximum daily withdrawal: RM20,000 (for accounts without KYC verification).
- Maximum daily withdrawal: RM50,000 (fully KYC-verified accounts).
This limit is in place to ensure security and compliance with Malaysian financial regulations.
Bonus & Promotions
8 Questions
New 123 av members are eligible to receive Welcome Bonus which includes a first deposit bonus of up to 100% or a fixed amount depending on the current promotion. To claim this bonus, you must register a valid new account, make a first deposit that meets the minimum requirement, and opt in to claim the bonus during the deposit process. Rollover terms and bonus usage conditions apply — please read the promotional terms section carefully before claiming.
Rollover or turnover is the minimum wagering amount you need to meet before bonus funds can be converted into withdrawable cash. For example, if you receive an RM50 bonus with a 5x rollover requirement, you must place a total of RM250 in bets (RM50 × 5) before the bonus can be withdrawn. At 123 av, rollover requirements vary by bonus type — check the promotions page for the specific terms of each offer.
123 av weekly cashback is automatically credited to eligible members' accounts every Monday, calculated based on net losses over the previous 7 days. The cashback percentage varies by game type — typically ranging from 3% to 10%. There is no need to claim cashback manually; it will be credited directly to your 123 av account balance. No specific rollover requirement applies to cashback unless otherwise stated in the promotion terms.
Most 123 av bonuses can be used across a wide range of games, including Sports Betting, baccarat, slots, Live Casino, and e-sports. However, some bonuses are specific to certain categories — for example, a sports bonus applies only to Sports Betting, or a casino bonus applies only to slots and table games. Please review the terms and conditions of each bonus before claiming it to ensure you're playing within the eligible category.
A bonus claim at 123 av may be declined for several common reasons:
- The promotion has expired or you do not meet the eligibility requirements.
- You have an active bonus with an incomplete rollover requirement.
- The maximum bonus claim limit for this period has been reached.
- Your account has not completed the required KYC verification.
- You chose not to claim a bonus during your deposit — some bonuses must be selected at the time of deposit.
Contact 123 av support for further verification.
Sports Betting & Casino
10 Questions
123 av offers betting on a wide range of popular sports and leagues, both in Malaysia and internationally:
- Football: Malaysia Super League, EPL (English Premier League), La Liga, Bundesliga, Serie A, UEFA Champions League
- Badminton: Malaysia Open, All England, BWF World Championships, Thomas & Uber Cup
- E-Sports: Mobile Legends: Bang Bang (MPL), Dota 2 (The International), CS:GO, PUBG
- Other sports: NBA basketball, Grand Slam tennis, boxing, golf
- Virtual Sports: 24/7 football and horse racing simulations
123 av supports three major odds formats, which you can select in your account settings:
- Asian Odds (Handicap): The most popular format in Malaysia. The stronger team is given a negative handicap (-0.5, -1) while the weaker team receives a positive one (+0.5, +1).
- Decimal Odds (European): The multiplier applied to your stake to calculate the return. Example: odds of 1.95 × RM100 = RM195 return.
- Malaya Odds: Similar to American odds but calculated in the way commonly used across Southeast Asia.
Use the
Match Odds to view the latest odds before placing your bet.
Live betting or
in-play betting at 123 av lets you place bets while a match is in progress, in real time. Odds are updated every few seconds based on how the match unfolds. You can bet on a variety of options such as half-time winner, next goal total, red cards, and more. Visit the
Live Matches to view all currently active matches.
Baccarat at 123 av follows standard international rules. You can bet on three options:
Player,
Banker or
Tie. The hand closest to 9 wins. Cards valued at 10, J, Q, and K count as 0, while all other cards count at face value. If the total exceeds 9, the first digit is dropped (e.g., 7+8=15, counted as 5). Banker wins are subject to a 5% commission. Visit the
Baccarat for the full guide and live game tables.
In general, confirmed bets non-refundable at 123 av. This is standard industry practice to ensure fairness for all parties. However, exceptions apply in certain situations — such as matches that are cancelled, moved earlier, or postponed by more than 12 hours — in which case all related bets will be automatically refunded to your account. Please refer to the sport-specific betting terms on the official 123 av website.
Betting limits at 123 av vary by game type and market:
- Sports Betting (minimum): RM2 to RM5 depending on the market.
- Sports Betting (maximum): RM5,000 to RM50,000 depending on the league and bet type.
- Live Casino – Baccarat (minimum): RM5 per hand.
- Live Casino – Baccarat (maximum): RM5,000 per hand (standard table).
- Slots (minimum): RM0.30 per round.
Specific limits are displayed within each game or betting market on the 123 av platform.
Security & Privacy
7 Questions
Yes, 123 av uses multiple layers of security to protect your data and funds:
- 256-bit SSL Encryption: All data transmitted between your device and 123 av's servers is fully encrypted.
- Two-Factor Authentication (2FA): An added layer of security via SMS OTP.
- Firewall protection: Multi-layered network security to prevent unauthorised access.
- Fund segregation: Player funds are kept separate from the company's operational funds.
- 24/7 Monitoring: Our security team monitors for suspicious activity around the clock.
To enable 2FA on your 123 av account:
- Log in to your account and go to Security Settings.
- Select an option "Two-Factor Authentication" and click activate.
- Enter your Malaysian phone number to receive a verification OTP.
- Once 2FA is enabled, every new login will require an additional OTP code sent via SMS.
We strongly recommend all 123 av members enable 2FA for stronger account protection.
123 av is fully committed to protecting your privacy in accordance with its data protection policy. Your personal information is used solely for identity verification, transaction processing, and account-related communications. We
will not sell, share, or disclose your personal information to any third party without your consent, unless required by law. For more information, please read the
Privacy Policy our complete page.
If you suspect your 123 av account has been accessed without your authorisation, take the following steps immediately:
- Change your account password immediately.
- Enable or review your 2FA settings.
- Contact 123 av Support immediately via live chat to temporarily freeze your account.
- Review your login history and transaction records to identify any unauthorised activity.
- Report to the 123 av security team with full details of any suspicious activity.
Technical & Platform
8 Questions
Yes! The 123 av platform is fully optimised for mobile devices. You can access it via a web browser on any Android or iPhone without needing to install an app. The 123 av website uses a responsive design that automatically adapts to any screen size. For the best mobile experience, we recommend using the latest version of Chrome (Android) or Safari (iOS).
For the best experience on the 123 av platform, use one of the following browsers at its latest version:
- Google Chrome (recommended – best for Windows & Android)
- Mozilla Firefox
- Microsoft Edge
- Safari (for macOS & iOS users)
Keep your browser up to date to enjoy the latest features and optimal security. Avoid using Internet Explorer, as it is no longer supported.
If you're experiencing issues loading the 123 av site, try the following steps:
- Check your internet connection — make sure your WiFi signal or mobile data is stable.
- Clear your browser cache and cookies, then reload the page.
- Try using a different browser or switching to Incognito/Private mode.
- Disable any VPN or browser extensions that may be blocking access.
- If the issue persists, contact 123 av support and provide your device type and browser details.
The 123 av support team can be reached through several channels:
- Live Chat: Click the live chat icon at the bottom right corner of any page. Average response time is under 3 minutes, available 24/7.
- Email: Send your enquiry to the official 123 av email address. Responses are provided within 2–6 hours.
- Telegram: Contact our support agents via the official 123 av Telegram channel.
For urgent issues such as a blocked account or a problematic transaction, use Live Chat for immediate resolution.
Yes. The 123 av platform is built specifically for the Malaysian market and fully supports Bahasa Melayu as the primary interface language. Our customer support team communicates in both Bahasa Melayu and English for your convenience. All promotions, terms and conditions, and game guides are available in Bahasa Melayu to ensure Malaysian players enjoy a comfortable and easy-to-understand experience.