At 123 av, the safety and well-being of Malaysian players comes first. We believe healthy betting entertainment starts with players who are informed, disciplined, and aware of their limits. This page provides all the resources you need to play responsibly.
Every step we take is designed to ensure your betting experience at 123 av remains enjoyable, safe and in control.
123 av only accepts players aged 21 and above. Every new account registration goes through an age verification process using a valid MyKad or Malaysian passport. We make no compromises on this — protecting young people is our absolute priority.
123 av players can set their own daily, weekly, or monthly deposit limits directly from the account panel. You can also set loss limits and session time limits. These controls help you stay within a budget you can afford and avoid overspending.
Need a short break? Use 123 av's Time-Out feature to suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets. It's a smart option if you're feeling overwhelmed or just need some space to clear your head.
If you decide to stop playing altogether, 123 av offers self-exclusion options of 6 months, 1 year, 5 years, or permanently. During this period, your account will be fully blocked and you will not receive any marketing communications from us.
The 123 av system automatically monitors betting patterns. If we detect any sudden changes in playing behaviour that may indicate a problem, our team will proactively reach out to offer support and responsible gambling resources.
The 123 av support team is trained in responsible gaming and is available to assist you at any time. Whether via live chat, email, or phone, we will listen to your concerns with empathy and direct you to the most suitable support resources.
Responsible gaming means participating in betting activities — whether Sports Betting on football such as the Malaysia Super League or EPL, badminton, slots, baccarat, Live Casino, or E-Sports — in a controlled, informed manner and within your own means. It's not about banning entertainment; it's about ensuring that entertainment remains enjoyable and does not negatively impact your life.
At 123 av, we believe every player deserves a quality betting experience while being protected from the risks of gambling addiction. Responsible gambling is more than a slogan – it is a culture we embed in every aspect of our platform, from interface design to our day-to-day operating policies.
Responsible players understand that gambling is entertainment, not a source of income. They set a clear budget – for example no more than RM100 per week via Touch 'n Go eWallet or DuitNow – and stick to that limit regardless of whether they are winning or losing. They also know when to stop and never try to chase their losses.
Important Reminder: Gambling involves the risk of losing money. Only bet what you can afford to lose. Never use savings, borrowed money, or funds set aside for essential family needs such as rent, utility bills, or your children's education for gambling purposes.
Gambling problems can affect anyone, regardless of background or income. Early signs are often subtle and easy to overlook. Go through this list honestly — if you find yourself nodding to three or more of the following, it may be time to seek help:
Chasing losses – You keep playing in an attempt to recover money you've lost, and the situation typically gets worse.
Unable to stop – You have tried to stop or cut back on betting multiple times but haven't succeeded.
Betting more than planned – You consistently exceed the budget you set for yourself before playing.
Borrowing or stealing money to gamble – You borrow money from family or friends, or take out a personal loan, for gambling purposes.
Neglecting responsibilities – Work, family, or health begins to suffer as more of your time and thoughts are consumed by gambling.
Lying to loved ones – You conceal your gambling activity or the amount you have spent from your partner, family or friends.
Feeling anxious or irritable – You feel restless, stressed, or irritable when you are unable to bet or are forced to stop.
Gambling as an escape – You gamble to escape from life's problems, work stress, depression, or other negative feelings.
Identifying a problem early is the most important step. The sooner you act, the easier the recovery process. Do not feel ashamed – gambling addiction is a mental health condition that can be treated with the right support.
123 av provides a range of self-control tools that are easily accessible directly from your account. Follow these steps to activate them:
Go to login page and enter your username and password. Make sure you are on the official website 123av-app.com for your security.
Click on your profile picture or username in the top right corner, then select "Account Settings" from the dropdown menu that appears.
In the settings menu, look for the tab or section labelled "Responsible Gambling" or "Self-Control". This is where all of 123 av's self-protection tools are available to you.
Choose the type of limit you want to activate — deposit limit (daily/weekly/monthly in RM), loss limit, session time limit, time-out, or self-exclusion. Enter the appropriate value and click "Save".
Deposit limits and playing controls take effect immediately upon saving. For self-exclusion requests, the 123 av team will verify your request within 24 hours and fully activate the account restriction.
Smart players enjoy betting purely as entertainment. Here are the guiding principles we recommend to all 123 av players:
Decide on an amount you are comfortable spending on entertainment each month – for example RM200 – and never exceed it, even on days when you feel lucky.
Set a time limit for your gaming sessions — for example, no more than 2 hours per day. Use your phone's timer as a reminder and respect the limits you set for yourself.
If you've reached your loss limit for the day, stop immediately. Attempting to "chase" your losses will only lead to greater losses and emotional distress.
Think of the money you bet as the cost of entertainment — just like a movie ticket or a dinner out. Don't rely on it as a source of income.
Step away from the screen, have a drink of water, and stretch. Short breaks help you think more clearly and avoid impulsive decisions while playing at 123 av.
Avoid betting when you're feeling sad, angry, stressed, or under the influence of alcohol. Emotional decisions rarely lead to good outcomes in betting.
Answer the following questions honestly. If 3 or more of your answers are "Yes", please consider seeking support.
Have you ever bet more than you originally planned?
Do you hide your gambling activity from your family?
Are you betting with money meant for bills or daily necessities?
Do you find yourself trying to chase back money you have lost?
Is gambling affecting your relationships or work performance?
Do you feel anxious or restless when you are unable to bet?
If you answered "Yes" to 3 or more questions, we encourage you to contact the 123 av support team or seek professional help.
Talian Kasih Malaysia
15999
24 hours a day, 7 days a week. Free & confidential.
123 av Support
Support@123av-app.com
Live chat available 24/7 on our platform. Our team is trained in responsible gambling support.
Nearest Government Hospital
Psychiatry departments at Malaysian public hospitals provide addiction treatment free of charge or at minimal cost for Malaysian citizens.
If you feel the need to stop playing right now, we can help you activate self-control measures immediately. Contact us via live chat and let us know you wish to activate a Time-Out or Self-Exclusion.
Log In & Set LimitsDeposit limits take effect immediately upon saving
Enjoy baccarat, football betting, badminton, Live Casino, E-Sports, and slots on a platform that puts your safety first. Easy deposits via Touch 'n Go eWallet, DuitNow, or FPX from as little as RM20.
Must be 21 years of age or older. Bet wisely and responsibly.